FAQs

  • Process: How do you create your wearables?

    All items were hand-painted with either Jacquard Dyna-Flow & Fabric Paints, Arteza Fabric Paints, or a combination of the three. All items are then heat-set for durability. Shoes cannot be heat set and are sun-baked before applying a waterproof sealant. 

  • Commissions: Can I commission you for something other than your wearable artwork?

    Of course, you can! In addition to wearables, I provide graphic design and traditional artwork. You can select these types of commissions by clicking on the 'Customize Your Own' Tab and scrolling down past wearables on the Artistree Commission Page.

     

     

    GRAPHIC DESIGN TYPES INCLUDE: 

     

    +Logo Development & Design

    +Social Media Graphics

    +Small Business Branded Content

    +Personal Use Graphics for Home Decorating, Print on Demand Businesses, and Cricut users 

     

     

    TRADITIONAL ARTWORK INCLUDES:

     

    +Portraits

    +Fan Art

    +Pet Portraits

    +Original Artworks

     

    Available Mediums: Acrylic, Charcoal, Pastels & Graphite 

     

    Additional $5 fee to cover the cost of replacement materials such as charcoal, paper, paint, etc. 

  • Pricing: How much does a customized wearable typically cost?

    Great question!

     

    VARIABLES THAT DETERMINE THE COST:

     

    +The cost of the item blank

    I provide three options in order to allow everyone the opportunity to wear their weirdness. You can provide the item(s) yourself, pick from my collection of upcycled items and pay for them at cost or we can purchase new 

     

    +The type of artwork

    The more complicated the artwork the more expensive the piece

     

    +How soon do you need the wearable?

    Can you wait 20 days or do you need it tomorrow?

     

    PRICE RANGE:

     

    399 - 49

  • Care: How do I wash my wearable artwork?

    If you follow the instructions below or on the care card that arrived with your wearable, you will have years of wear and enjoyment.

     

    All items were hand-painted with either Jacquard Dyna-Flow & Fabric Paints, Arteza Fabric Paints, or a combination of the three. All items are then heat-set for durability. Shoes cannot be heat set and are sun-baked before applying a waterproof sealant. 

     

    *How to care for my CLOTHING ITEMS?

     

    Jacquard Dyna-Flow & Fabric Paints and the Arteza Fabric Paints have been professionally tested for machine washing. However, with all hand-painted items, it's best if they are hand-washed OR machine-washed cold on delicate (using a delicate detergent), inside-out, by itself, to increase their durability. 

     

    +Flip inside out

    +Cold (up to 80°F/27°C) or warm (up to 104°F/40°C) machine wash

    +Do NOT bleach!

    + Tumble dry as usual on medium-high heat, or better yet, hang dry

    + The back side of the painting (for example, the inside of the jacket, NOT on the actual painting) can be ironed to smooth out any creases or wrinkles.

     

    *How to care for my SHOES?

     

    Jacquard Dyna-Flow & Fabric Paints and the Arteza Fabric Paints have been professionally tested for machine washing. However, with all hand-painted items, it's best if they are hand-washed, especially if you have purchased shoes. 

     

    Unfortunately, due to the rubber on the soles of canvas shoes, shoes cannot be heat set. Don't worry though, I have figured out a solution that allows for years of wear even if you just have to jump in that puddle!  Each pair of shoes are sun-baked before applying a waterproof sealant. This sealant allows you to just wipe away the mess with a paper towel while leaving the artwork as vibrant as it was before! 

  • Payments: What methods are available?

    CARD PAYMENTS: 

     

    Accepts all major debit and credit cards from customers around the world. 

     

    *ALSO ACCEPTS:

     

    Venmo and CashApp; Contact the artist directly to learn more about this option

     

    **FOR THE LUCKY LOCALS:

     

    Accepts cash 

  • Pickup

    *Quick Answer:

     

    We do offer local pickup as well as local delivery. 

     

    **Additional Questions:

     

    I LIVE IN NEW BERN, NC USA, AND I WANT TO PICK UP MY ARTWORK. HOW DO I DO THAT?

     

    Once your wearable is finished and ready to go home with you the artist will contact you and provide her address. 

     

    OK, BUT WHAT IF I WANT TO HAVE MY WEARABLE DELIVERED TO MY HOUSE? 

     

    We provide two options: 

     

    THE AMAZING ADMIRER (10) 

     

    If you live or work 25 miles outside of 28560 but no more than 50 miles, we will guarantee your wearable will be in your hands the day it is ready and you get to meet the artist in person! 

     

    THE LUCKY LOCAL (FREE)

     

    If you live or work within 25 miles of 28560 we will guarantee your wearable will be in your hands the day it is ready and you get to meet the artist in person! 

     

    ***Location:

     

    We are located in New Bern, NC (28560)

  • Shipping

    IN-STOCK ITEMS:

     

    +Most in-stock items ship within 24 hours of placing your order; however, some orders may take up to 48 hours to process

    +Orders placed during promotional sales may take 5-7 business days to process 

    +We are unable to ship on Sundays or holidays

    +After your order is shipped you will receive an email with a tracking number

    +Your order will be shipped via USPS standard ground shipping unless you select an alternative

    + Orders typically arrive between 3-5 business days after shipment if in the USA

     

    CUSTOM ORDERS: 

     

    +Custom orders vary depending on the type and size of wearable we are collaborating on

    +After the initial design phase, most wearables take, on average, 20 days to paint; An exact time quote will be provided when the design phase is complete 

    +During the creation of your wearable, the artist will send you updates as they work so you will know how it is going in real-time!

    +Once your custom wearable is finished, most items ship within 24 hours of placing your order; however, some orders may take up to 48 hours to process

    +We are unable to ship on Sundays or holidays

    +After your order is shipped you will receive an email with a tracking number

    +Your order will be shipped via USPS standard ground shipping unless you select an alternative

    + Orders typically arrive between 3-5 business days after shipment if in the USA

     

    WHAT SHIPPING OPTIONS ARE AVAILABLE?

     

    Your order will be shipped via USPS standard ground shipping unless you select an alternative. 

  • Customs Fees

    Some international orders may be subject to customs fees. Any additional shipping and customs fees incurred are the sole responsibility of the recipient. 

  • Returns

    Unfortunately, we cannot accommodate refunds or exchanges. However, if there is a problem with your order arriving damaged or incorrect, please contact the artist directly to sort it out. 

  • Package Liability

    Chaosxanarchy holds no responsibility for lost/stolen packages once they have been passed through the hands of the postal service. We strongly recommend purchasing the additional liability provided by USPS to replace the cost of the item if lost or stolen. If purchased, the artist would be happy to recreate the item or provide you with the insurance money. You choose.